Privacy Policy

Effective Date: May 5, 2026

At Multi-Maid & Cleaning Services ("we," "us," or "our"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, use our services, or interact with our marketing campaigns.

1. Information We Collect

We collect information that you voluntarily provide to us when you request a quote, book a service, or sign up for our communications. This includes:

Personal Details: First and last name, home address, email address, and phone number.
Property Details: Square footage, number of rooms, and specific cleaning or moving requirements.
Payment Information: Credit card numbers and billing addresses (processed securely through our third-party payment gateways; we do not store full credit card numbers on our servers).
Digital Data: IP addresses, browser types, and interactions with our website via cookies and tracking pixels.

2. How We Use Your Information

We use the information we collect to operate our business and provide you with exceptional service. Specifically, we use your data to:

Provide accurate quotes and schedule your moving or cleaning services.
Communicate with you regarding your appointments, delays, or service updates.
Process payments and prevent fraudulent transactions.
Send you promotional marketing materials, special offers, and seasonal discounts.
Improve our website functionality and customer experience.

3. Email & SMS Text Message Campaigns

            TCPA & CAN-SPAM Compliance
            By providing your phone number and email address, you expressly consent to receive transactional and promotional communications from Multi-Maid & Cleaning Services via email and SMS text messages. 
        

SMS/Text Messaging: We may send you appointment reminders, quotes, and promotional offers via SMS. Message frequency varies. Message and data rates may apply. You can opt-out of receiving SMS messages at any time by replying STOP to any message you receive from us. For help, reply HELP.

Email Campaigns: We may use your email to send newsletters, service updates, and marketing offers. You can opt-out of marketing emails at any time by clicking the "Unsubscribe" link located at the bottom of our emails.

4. Sharing Data With Third Parties

We do not sell your personal information to data brokers. However, to operate effectively and provide you with targeted offers, we may share your information with select third parties under the following circumstances:

Service Providers: We share data with trusted software providers who facilitate our scheduling, payment processing (e.g., Stripe), and communication platforms (e.g., Twilio for SMS, Mailchimp for email).
Marketing Partners: We may share anonymized or hashed data with third-party advertising platforms (such as Google Ads or Meta/Facebook) to deliver targeted advertising and promotional campaigns relevant to your interests.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer information may be transferred as a business asset.
Legal Requirements: We may disclose your information if required to do so by law, or in response to a valid request by public authorities.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to analyze site traffic and improve user experience. Cookies help us remember your preferences and understand how you interact with our site. You can instruct your browser to refuse all cookies, but doing so may limit your ability to use certain features of our website.

6. Data Security

We implement commercially reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights (Opt-Out)

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You also have the right to opt-out of the sharing of your data for targeted advertising purposes.

To opt-out of SMS marketing, reply STOP to our texts.
To opt-out of email marketing, click Unsubscribe in the email footer.
To request the deletion of your data or to opt-out of third-party marketing sharing, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Multi-Maid & Cleaning Services
Phone: 346-660-7470
Email: multimaidandcleaning@gmail.com
Serving: Pearland, Manvel, and Greater Houston, TX